Relocating Business Functions to Mexico

Relocating business functions to Latin America is a viable option for businesses aiming to reduce non-priority spend, manage risk, and operate efficiently. Talent, time zone, language, culture, geographic location, and currency position Mexico as an ideal destination for US companies.

Unfortunately, the execution of such a change can be cumbersome. In Nepanoa’s experience the main challenges to address when relocating business functions to Mexico are the following:

Navigating the regulatory and labor landscape in Mexico
Selecting the appropriate location (including services)
Finding, hiring, and retaining the right talent for your organization
Lack of culture alignment between the US and Mexico teams
Defective training
Absence of measurable results and metrics

Nepanoa’s bicultural and experienced team can accompany you in every step of this journey, safeguarding your investment by making sure that your relocation to Mexico is successful.

Phases of the Business Function Relocation

Losing the opportunity to move a complete function (or areas of) to another country without redesigning the current roles and processes is a mistake. True efficiencies will be capitalized if new processes are implemented.

Geography, talent, security, political stability, and infrastructure are some of the factors to consider when selecting a site for your back office operations. Making the right decision is crucial to the success of this transformation.

Finding and hiring talent is only the first step. The real challenge is to train the new teammates properly and retain them over time. The most successful relocation efforts engage leaders promptly and perform training long before Day 1

Defining the KPIs and metrics to manage a remote business is a good start. Designing, implementing, and executing a flexible operating model to ensure the success of the Mexico team is the ultimate objective.

Nepanoa can help you manage the activities under each phase, foresee risks, and overcome daily execution challenges

Select the roles and processes to be relocated
Redefine roles
Redesign processes to fit new operation
Diagram new flow of information
Identify new controls
Establish migration plan
Design change management strategy

Identify needs of specific location
Recommend location(s) and help manage relationship with government and realtors
Coordinate site visits
Aid in negotiation sessions by understanding “how it works in Mexico”
Oversee site changes or build-up

Define resource profile: capabilities, experience, financial expectations for different levels
Find, interview, and select candidates
Design and execute onboarding training for leaders and teammates
Define retention strategy and turnover mitigation plan
Perform ongoing training to all members of organization

Define objectives
Establish KPIs and metrics
Design operating model
Establish issue resolution process
Implement new operating model
Define “rules of the road” of daily operations management
Professional coaching for leaders