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Relocating Business Functions to Mexico

Relocating business functions to Latin America is a viable option for businesses aiming to reduce non-priority spend, manage risk, and operate efficiently.  Talent, time zone, language, culture, geographic location, and currency position Mexico as an ideal destination for US companies. 


Unfortunately, the execution of such a change can be cumbersome.  In Nepanoa’s experience the main challenges to address when relocating business functions to Mexico are the following:

  • Navigating the regulatory and labor landscape in Mexico

  • Selecting the appropriate location (including services)

  • Finding, hiring, and retaining the right talent for your organization

  • Lack of culture alignment between the US and Mexico teams

  • Defective training

  • Absence of measurable results and metrics

Nepanoa’s bicultural and experienced team can accompany you in every step of this journey, safeguarding your investment by making sure that your relocation to Mexico is successful.

Phases of the Business Function Relocation

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Losing the opportunity to move a complete function (or areas of) to another country without redesigning the current roles and processes is a mistake. True efficiencies will be capitalized if new processes are implemented.

Geography, talent, security, political stability, and infrastructure are some of the factors to consider when selecting a site for your back office operations.  Making the right decision is crucial to the success of this transformation.

Finding and hiring talent is only the first step.  The real challenge is to train the new teammates properly and retain them over time.  The most successful relocation efforts engage leaders promptly and perform training long before Day 1

Defining the KPIs and metrics to manage a remote business is a good start. Designing, implementing, and executing a flexible operating model to ensure the success of the Mexico team is the ultimate objective.

Nepanoa can help you manage the activities under each phase, foresee risks, and overcome daily execution challenges

  • Select the roles and processes to be relocated

  • Redefine roles

  • Redesign processes to fit new operation

  • Diagram new flow of information

  • Identify new controls

  • Establish migration plan

  • Design change management strategy

  • Identify needs of specific location

  • Recommend location(s) and help manage relationship with government and realtors

  • Coordinate site visits

  • Aid in negotiation sessions by understanding “how it works in Mexico”

  • Oversee site changes or build-up

  • Define resource profile: capabilities, experience, financial expectations for different levels

  • Find, interview, and select candidates

  • Design and execute onboarding training for leaders and teammates

  • Define retention strategy and turnover mitigation plan

  • Perform ongoing training to all members of organization

  • Define objectives

  • Establish KPIs and metrics

  • Design operating model

  • Establish issue resolution process

  • Implement new operating model

  • Define “rules of the road” of daily operations management

  • Professional coaching for leaders

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